Scholars such as Zeithaml believe that perceived value is a trade-off between the perceived benefits of consumers and the cost of obtaining the benefits, which can be used as the basis for consumers' purchasing decisions. <br><br>Research shows that perceived value is an important basis for consumers to choose shopping platforms. Perceived benefits and perceived risks are important components of perceived value. <br><br>When consumers shop online, they will pay more attention to the perceived benefits they may obtain, such as product quality, product prices, and network integrity. <br><br>Forsythe et al. pointed out that individuals with higher shopping motives are more likely to perceive the benefits of online shopping than individuals with lower shopping motives. <br><br>Perceived risk is the consumer's expectation of possible loss of utility for online shopping. <br><br>Perceived risk is a key determinant used to explain barriers to online shopping. <br><br>Perceived online stores simulate the shopping environment for consumers, and also have the characteristics of online shopping channels such as online payment and merchandise delivery. Although these features bring convenience to consumers, they undoubtedly increase shopping risks.
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