Cross-training refers to training employees to perform job duties other than those normally assigned. Cross-training can be a short-term or temporary solution, or it can be an ongoing planned process. Cross-training usually does not lead to immediate promotion, but it does show that employees are interested in learning new skills. This diversity of skills can help him or her qualify for future career development. <br><br>Employers have found value in cross-training because it is usually more effective than introducing new employees. Many managers use technology to improve cross-training work and raise these efficiencies to a new level. Many employees like cross-training because it allows them to expand their skills. <br><br>All cross training should start with two basic steps: <br>1. Determine the knowledge and skills required for each position <br>. 2. Cross-reference the list of existing knowledge and skills with the list of knowledge and skills. <br>These steps reveal the gap between employees’ current skills and organizational needs. Technology makes it easy to collect and analyze such information.
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