6.4.2如果客户没有送缺陷样品，客服工程师应负责索取此样品或有关此缺

6.4.2 If the customer does not send the defective sample, customer service engineer should be responsible for this sample or request information about this defect, and provide relevant information to the responsible unit. <br>6.4.3 cross-functional team based on bad data analysis and sample confirmed CS, the determination of liability anomalies (abnormal material, process anomalies, abnormal design); customer complaint tracking engineer should open a "quality variation process liaison" to the responsible units responsibility unit director on "quality variation process liaison" Print file signature, customer complaints track engineer "quality variation process liaison" to convey the same day to the responsible unit.

6.4.2 If the customer does not send a defective sample, the customer service engineer shall be responsible for obtaining this sample or information about the defect and providing the relevant information to the responsible unit. 6.4.3 The cross-functional team shall determine the liability for the abnormality (abnormal material, abnormal process, abnormal design) according to the adverse sample confirmation and the analysis data of CS), and the customer v. tracking engineer shall issue a "Quality Variation Handling Contact Form" to the responsible unit, and the responsible unit supervisor shall sign the "Quality Variation Handling Contact Form" on the print file, The customer-prosecuted tracking engineer will convey the Quality Variation Processing Contact Form to the responsible unit on the same day.

6.4.2 if the customer fails to send the defective sample, the customer service engineer shall be responsible for asking for the sample or information about the defect and providing the relevant information to the responsible unit.<br>6.4.3 the cross functional group shall determine the responsibility for abnormality (material abnormality, process abnormality and design abnormality) according to the confirmation of defective samples and CS analysis data; the customer complaint tracking Engineer shall issue the quality variation handling contact sheet to the responsible unit, and the director of the responsible unit shall sign on the printing file of the quality variation handling contact sheet, and the customer complaint tracking Engineer shall handle the quality variation. The contact list shall be transmitted to the responsible unit within the same day.<br>