本文的成本总量是根据酒店实际发生的情况，包括采购成本总量、日常办公成本

The total cost of this article is based on the actual situation in the hotel, including the total purchase cost, the total daily office cost, and the total cost of customer churn. In terms of cost control, the hotel has divided different levels of cost control and formed a relatively complete cost control system, but overall, the cost control methods and measures are still not perfect. Because the hotel mainly adopts a fixed expenditure cost control method in the total cost control, the initial cost budget is based on the fixed number, and the fixed expenditure for the next year is planned based on the actual cost incurred in the previous year. Expenses. Although this cost control method is relatively easy to control costs, it is not easy to implement, and it is difficult to control costs within the standard range. According to statistics, in the four years from 2017 to 2020, the loss of customer loss caused by imperfect customer management in hotels has been increasing year by year. The specific situation is shown in Table 1.

The total cost of this paper is based on the actual situation of the hotel, including the total purchase cost, the total amount of daily office costs, the total cost of customer churn three aspects. Hotel in terms of cost control, although the division of different levels of cost control, and formed a more perfect cost control system, but in general, in the cost control methods and measures are still not perfect. Because the hotel in the total cost control, the main take is a fixed expenditure cost control method, the initial cost budget is based on the quota, based on the actual cost incurred in the previous year to plan the next year's fixed expenditure costs, although this cost control method is relatively easy to control costs, but not easy to implement, difficult to control costs within the standard range. According to statistics, from 2017 to 2020 four years, hotels due to imperfect customer management caused by the loss of customers year by year increasing trend, the specific situation is shown in Table 1.

The total cost of this paper is based on the actual situation of the hotel, including the total purchase cost, daily office cost and customer churn cost. Hotel in terms of cost control, although it is divided into different levels of cost control, and formed a more perfect cost control system, but on the whole, the cost control methods and measures are not perfect. Because the hotel in the total cost control, mainly adopts a fixed expenditure cost control method, the initial cost budget is based on the fixed number, based on the actual cost of the previous year to plan the next year's fixed expenditure, although this cost control method is relatively easy to control the cost, but not easy to implement, it is difficult to control the cost within the standard range. According to statistics, in the four years from 2017 to 2020, the loss of customer churn caused by imperfect customer management is increasing year by year, as shown in Table 1.<br>