第二重要的是Naming Names，因为员工和顾客在第一次接触的时候

The second most important thing is Naming Names, because when the employee and the customer first contact, the employee remembers the customer's name and makes the customer feel that they are valued. Secondly, it will also shorten the distance between employees and customers, so that employees will better understand the needs of customers.

第二重要的是Naming Names，因为员工和顾客在第一次接触的时候，员工记得顾客的姓名，让顾客觉得自己被得到重视。其次也会拉近员工与顾客的距离，这样就会让员工更加了解顾客的需要。

The second important thing is naming names, because when employees and customers contact for the first time, employees remember the names of customers, making customers feel that they are valued. Secondly, it will also shorten the distance between employees and customers, so that employees can better understand the needs of customers.