5.1.1 The situation points ABCD Total 4 according to the severity. <br>5.1.2 D level events: the project group level, resolved within the project team and members of the range. <br>5.1.3 C-class events: the company level, upgrade from Class D to high-level decision-making within the company to resolve. <br>5.1.4 B-class events: the project for the customer group level, upgrade from C-level to the customer within the project team negotiated settlement. <br>5.1.5 A-class events: company-level customers, upgrade from a Class B to a customer executives, the company executives resolved by negotiation with the customer decision makers.
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