摘要：在世界经济全球化的深入发展的过程中，酒店行业迅速崛起，成为经济发

Abstract: In the process of in-depth development of the globalization of the world economy, the hotel industry has risen rapidly, becoming an indispensable force in economic development. As an important department in hotel operation, the lobby is a comprehensive department where the hotel develops a series of business activities and provides customer service. At the same time, the lobby is also the only place for every guest to visit and leave the hotel. It is the place where the hotel conducts business and the final business is completed, and it is the place where the hotel leaves the first impression and the last impression of the guests. The front office is the hotel's window to the outside, the central nerve of the hotel, and an important bridge and link between the hotel and its guests. The service quality of the lobby is very important. The hotel must strengthen the planning and arrangement of the service in the lobby, improve the service awareness and skills of the service personnel, enhance their professional qualities and business capabilities, and establish a professional and perfect management system for the service quality of the lobby. . This article explores the problems in the front office of modern hotel management and analyzes them to find a scientific and reasonable solution. <br>Keywords: hotel lobby; service quality; management

Abstract: In the process of the deep development of the globalization of the world economy, the hotel industry has risen rapidly and become an indispensable force in economic development. As an important department in the operation of the hotel, the lobby is the comprehensive department of the hotel to carry out a series of business activities and provide customer service. At the same time, the lobby is every guest's visit, leaving the hotel's must-pass place, is the hotel business and the final business completion of the place, is the hotel left guests first impression and last impression of the place. The front office is the hotel's external window, the hotel's central nerve, but also the hotel and guests to establish an important bridge and link. The quality of service in the front office is very important, the hotel must strengthen the planning and arrangement of front office service work, improve the service consciousness and skills of service personnel, improve their professionalism and business ability, establish a professional, perfect front office service quality management system. This paper explores the problems in the front office of modern hotel management and analyzes them in order to find a scientific and reasonable solution.<br>Keywords: Hotel lobby;

Abstract: in the process of the development of global economy, the hotel industry has risen rapidly and become an indispensable force in the economic development. As an important department in the hotel operation, the front office is a comprehensive department for the hotel to carry out a series of business activities and provide customer service. At the same time, the front hall is the only place for every guest to visit and leave the hotel. It is the place where the business of the hotel is carried out and the final business is completed. It is also the place where the hotel leaves the first and final impression to the guests. The front office is the external window of the hotel, the central nerve of the hotel, and the important bridge and link between the hotel and the guests. The service quality of the front office is very important. The hotel must strengthen the planning and arrangement of the front office service work, improve the service consciousness and skills of the service personnel, improve their professional quality and business ability, and establish a professional and perfect front office service quality management system. This paper explores the problems in the front office of modern hotel management, and analyzes them to find a scientific and reasonable solution.<br>Key words: hotel lobby; service quality; management