1. First of all, ensure the stability of the tangible facilities of the hotel, including the bedrooms and facilities of the hotel, as well as some things that customers can see or touch and use, and ensure that these items or equipment are in good condition and tidy. The other is that the hotel should consider customers' preferences and sense of use in the design and purchase of these items.<br>2. To maintain the reliability of the hotel to gain the trust and good reputation of the customers, for example, the hotel should keep the information of the guests confidential, the hotel should provide services according to the time agreed with the guests, and ensure the accuracy of the customers' bills<br>3. The hotel staff should have a good sense of service and respond to the customer's requirements in a timely manner<br>4. The staff of the hotel must carry out professional training to make them have good professional skills and knowledge, so as to ensure to provide better services for customers<br>5. Establish a good relationship with customers, remember the preferences of repeat customers, and try to provide personalized services for them
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