1.细节服务概述1.1细节服务的含义和特点1.2“100-1=0”理论

1. Summary details of the service <br>the meaning and details of the service features 1.1 <br>1.2 "100-1 = 0" theoretical overview <br>1.3 details the importance of service <br>2. Hotel details service applications <br>2.1 Environmental Facilities <br>2.2 Staff quality <br>2.3 Language Arts <br>2.4 behavior <br>2.5 Special Services <br>3 insufficient detail hotel services <br>3.1 lack of corporate culture <br>3.2 insufficient quality of staff, excessive hiring interns <br>3.3 details of the service are not innovative, overly formal <br>3.4-sectoral collaboration insufficient <br>3.5 mishandling customer complaints <br>4. how to improve service hotel details <br>4.1 enhance employee awareness of business increased training courses <br>4.2 to improve coordination between different departments hotel <br>4.3 establishment of service quality management system <br>4.4 increase employee job satisfaction <br>4.5 establishment of employee incentives <br>4.6 careful attention to customer psychology consumer demand <br>customer complaints careful handling 4.7

1. Details service overview<br>1.1 Details of the meaning and characteristics of the service<br>1.2 Overview of the theory of "100-1-0"<br>1.3 The importance of detail services<br>2.Hotel Details Service App<br>2.1 Environmental facilities<br>2.2 Quality of employees<br>2.3 Language Art<br>2.4 Behavior<br>2.5 Featured Services<br>3. Hotel details service deficiencies<br>3.1 Lack of corporate culture<br>3.2 Insufficient staff quality, too many interns<br>3.3 Detail sings service is not innovative and too formal<br>3.4 Inadequate collaboration in departments<br>3.5 Customer complaints mishandled<br>4. How to improve hotel details service<br>4.1 Increase employee awareness and increase training courses<br>4.2 Improving coordination between different departments of the hotel<br>4.3 Establish ingress service management system<br>4.4 Improving employee job satisfaction<br>4.5 Establishing an employee reward mechanism<br>4.6 Pay careful attention to customer's psychological consumption demand<br>4.7 Careful handling of customer complaints

1. Detailed service overview<br>1.1 meaning and characteristics of detail service<br>1.2 overview of "100-1 = 0" theory<br>1.3 importance of detail services<br>2. Hotel detail service application<br>2.1 environmental facilities<br>2.2 staff quality<br>2.3 language art<br>2.4 behavior<br>2.5 featured services<br>3. Lack of hotel detail service<br>3.1 lack of corporate culture<br>3.2 insufficient quality of employees and excessive employment of interns<br>3.3 detail service is not innovative and too formal<br>3.4 insufficient department cooperation<br>3.5 improper handling of customer complaints<br>4. How to improve hotel detail service<br>4.1 enhance employees' corporate awareness and increase training courses<br>4.2 improve the coordination between different departments of the hotel<br>4.3 establish service quality management system<br>4.4 improve employee job satisfaction<br>4.5 establish employee reward mechanism<br>4.6 pay close attention to customers' psychological consumption needs<br>4.7 handle customer complaints carefully