As for inquiry reply, through the main account I found that the existing sub-account timely response rate is only about 90 percent, this data is really not high, timely response rate for the shop is also very big, foreign trade and other work is not the same, because and foreign countries sometimes poor, so after work or even after 10 o'clock to receive inquiries will be higher, and after work, work enthusiasm will be reduced, in order to solve this problem, I propose to the boss, if after work because of the reply to customers and work until after 11 o'clock, Allow the next day late one hour to work, and the timely response rate must not be less than 98 percent to join the staff assessment standards, the boss adopted my proposal, after two weeks of trial, each employee's timely response rate is stable at more than 98 percent, with customers greatly increased the frequency of communication, with communication, customers will know more about our products, and then buy products.
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