Pearson correlation coefficients for physicality, reliability, responsiveness, assurance, empathy, and total service quality and satisfaction were 0.441, 0.310, 0.418, 0.296, 0.346 and 0.592, respectively. The coefficients have passed the significant test of 1% of the significant level, which shows that there is a significant positive correlation between physicality, reliability, responsiveness, assurance, empathy, service quality and satisfaction.
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