Firstly, using the literature analysis method, on the basis of sorting out and summarizing the previous scholars' competency models, determine the basic competency dimensions for hotel employees and marketing personnel and the competency elements contained in each dimension, and then use the semi-structured interview method to verify and sort out the competency characteristics of high-end business hotel marketing personnel, Thus, the four dimensions of the competency model and a variety of competency characteristics under each dimension are determined, the particularity of the competency characteristics of marketers in high-end business hotels is analyzed, and the research on competency in the field of high-end business hotels and their marketers is further expanded, It provides a theoretical basis for the practical application of human resources or employee performance appraisal in high-end business hotels.
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