This incident has caused you trouble. It ’s our fault. We will make a clear adjustment. In the future, we will arrange for you to re-send the product as soon as possible.
This matter has caused you trouble is our wrong, we will adjust clearly, we will arrange to send you re-products as soon as possible, for the good faith we will give you a discount
It's our fault that this matter has troubled you. We will adjust the difference clearly. In the future, we will arrange to send you a new product as soon as possible. To show our sincerity, we will give you a discount<br>