本章主要针对服务质量、用户满意度和用户忠诚度这三个构面的相关文献整理，

Statement chapter for literature service quality, customer satisfaction and customer loyalty of these three facets of the sort, always will study issues related to literature scholars as the theoretical basis, and thus the introduction of the theoretical framework of this paper and research hypotheses

This chapter focuses on the quality of service, user satisfaction and user loyalty of the three sides of the relevant literature, the literature will be the historical related issues of the scholars' statementas as the theoretical basis, and thus the theoretical framework and research assumptions of this paper

This chapter mainly focuses on the three dimensions of service quality, user satisfaction and user loyalty. The literature will be based on the statements of scholars who have always studied relevant issues, and then the theoretical framework and research hypothesis of this paper will be deduced<br>