服务质量是一个抽象的概念，对于相同的质量，不一样的消费者由于期望的水准

Quality of service is an abstract concept, for the same quality, not the same consumer expectations due to the different standards, have different perceptions result, which can not pass through quality control or management of the production line as a standard procedure as general merchandise go directly determine good or bad, but there are differences plus users and on subjective values, good or bad quality of services will produce different cognitive judgment, the same can not be reduced through defects in the production of standardized processes, even enterprises can execute the best strategy and strict control, can not be completely error free.

Quality of service is an abstract concept, for the same quality, different consumers because of the expected level of different, there will be different perception results, this result can not be like the general merchandise through the control of the production line or quality management standard procedures to directly distinguish between good and bad, coupled with the user has subjective and value differences, There will be different perceptions of the quality of service, nor can it be possible to reduce production deficiencies through standardized processes, so even if companies can implement the best strategy and strict control, they cannot achieve complete zero errors.

Service quality is an abstract concept. For the same quality and different consumers, due to different expectations, they will have different perception results. This result can not be directly judged by the control of production line or the standard procedure of quality management like that of general commodities. In addition, users have subjective and value differences, which will affect the quality of service Judgment produces different cognition, and it can't reduce production defects through standardized process. Therefore, even if the enterprise can implement the best strategy and strict control, it can't achieve zero error.<br>